Return Policy

Return Policy

At Mediplies, we have a 30-day return policy. Products must be returned within 30 days of the invoice date, unopened, and in salable condition. Customers are responsible for return shipping costs.

Eligibility for Returns

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Non-Returnable Items

The following items have return restrictions or are not returnable:

  • Special Order Items
  • Upholstered Items (e.g., stools and tables)
  • Opened or defaced products
  • Discontinued products
  • Disposable products
  • Used instruments
  • Expired products
  • Products returned after 30 days of the invoice date
  • Products drop-shipped directly from the manufacturer

Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about your specific item, please contact us.

Initiating a Return

To start a return, please contact us at Info@mediplies.com. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return-related questions, you can always reach out to us at info@mediplies.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

Once we've received and inspected your return, we will notify you if the refund is approved. If approved, you will be automatically refunded via your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

Contact Us

For more information or if you have any questions, please contact us at Info@mediplies.com.

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