Return Policy

RETURN & REFUND POLICY

Last updated: July 2026

At Mediplies, we want you to be confident in every purchase. Because we supply professional medical equipment and supplies, our return policy is designed to be clear and fair for both you and us.

RETURN WINDOW
Most items are eligible for return within 30 days of the delivery date, provided they are unused and in their original, unopened packaging with all parts and accessories included.

ITEMS ELIGIBLE FOR RETURN
- Unopened items in original, undamaged packaging
- Defective items, or items damaged in transit
- Wrong items shipped due to our error

ITEMS NOT ELIGIBLE FOR RETURN
- Opened or used medical supplies (for hygiene and safety reasons)
- Items marked "Final Sale" at the time of purchase
- Custom or special-order products
- Items returned after 30 days without prior approval
- Items missing original packaging, parts, or accessories

CHANGE-OF-MIND RETURNS (non-defective)
If you wish to return an unopened, unused item because you changed your mind or no longer need it:
- The customer is responsible for return shipping costs.
- A 15% restocking fee applies and will be deducted from your refund.
- Items must be unopened, unused, and in their original packaging.

DEFECTIVE, DAMAGED, OR WRONG ITEMS (our error)
If your item arrives defective, is damaged in transit, or we shipped the wrong product:
- We cover return shipping at no cost to you (we provide a prepaid return label).
- You receive a full refund or a free replacement, your choice.
- No restocking fee applies.
- Please report the issue within 7 days of delivery with your order number and photos.

EXCHANGES
We do not offer direct exchanges. If you need a different item, please return the original (subject to the terms above) and place a new order for the item you want.

HOW TO START A RETURN
1. Email customerservice@mediplies.com with your order number and the reason for your return within 30 days of delivery.
2. Our team will respond within 1-2 business days. If approved, we will send you return instructions (and, for defective or wrong items, a prepaid return label).
3. Ship the item back in its original packaging.
4. Once we receive and inspect the item, your refund is processed within 7 business days (it may take a few additional days to appear on your statement, depending on your bank).

REFUNDS
Refunds are issued to your original payment method. For change-of-mind returns, your refund equals the product price minus the 15% restocking fee, and return shipping is paid by the customer. For defective, damaged, or wrong items, you receive a full refund with no deductions.

CANCELLATIONS
You may cancel an order within 24 hours of placing it, provided it has not been processed for shipping. Email customerservice@mediplies.com with your order number as soon as possible.

CONTACT US
Email: customerservice@mediplies.com
Phone: +1-888-996-8983
Hours: Monday-Friday, 10:00 AM, 7:00 PM Eastern Time (ET)
Website: www.mediplies.com