Shipping Policy

Our Shipping Commitment

Mediplies is a 100% USA-based medical supplier. Every product we carry is sourced from verified domestic partners and ships directly from U.S. warehouses. We know that healthcare professionals depend on timely deliveries — which is why speed, reliability, and transparency are at the core of how we fulfill every order.

Order Processing

Once your payment is confirmed, our fulfillment team gets to work right away. Most orders are fully processed and ready to ship within 3 to 5 business days. If your order is placed after 3:00 PM ET, or falls on a weekend or federal holiday, processing will begin the following business day.

Processing time refers to the time needed to pick, pack, and prepare your order. It does not include transit time.

Delivery Timeframes

Standard Shipping
After processing, your order typically arrives within 3 to 7 business days. Total delivery window is approximately 7 to 12 business days.

Expedited Shipping
Expedited orders are prioritized and typically arrive within 2 to 3 business days after processing. Total delivery window is approximately 3 to 5 business days.

Overnight & Priority Shipping
Orders placed before 12:00 PM ET on a business day will ship the same day and arrive the next business day. Total delivery window is 1 to 2 business days.

All delivery estimates are based on business days. Weekends and federal holidays do not count toward delivery timelines.

Where We Ship

Mediplies ships exclusively within the United States. We do not currently offer international shipping. Our domestic coverage includes:

- All 48 continental U.S. states
- Alaska and Hawaii (please allow additional transit time)
- U.S. Territories — availability varies, please contact us before ordering

Shipping Rates

Shipping costs are calculated automatically at checkout based on your order weight, dimensions, and delivery destination. You will always see the exact shipping cost before completing your purchase.

Every Order Is Fully Insured

We insure 100% of our shipments at no additional charge. From the moment your order leaves the warehouse to the moment it arrives at your door, it is fully protected. If your package is lost, stolen, or arrives damaged, we will replace or fully refund your order immediately.

To report an issue, email customerservice@mediplies.com within 7 days of your expected delivery date. Include your order number, a description of the problem, and photos if applicable. Our team responds within 1 to 2 business days.

Tracking Your Order

As soon as your order ships, you will receive an automated email with your tracking number. If you do not receive a shipping confirmation within 5 business days of placing your order, please contact our support team right away.

Clinic & Bulk Orders

Mediplies proudly supports hospitals, clinics, therapy practices, and healthcare facilities of all sizes. If you need to place a large or recurring order, we offer dedicated account support, volume pricing, and flexible fulfillment options. Contact us at customerservice@mediplies.com to get started.

Questions About Your Shipment?

Our U.S.-based support team is available Monday through Friday, 10:00 AM to 7:00 PM Eastern Time (ET).

Email: customerservice@mediplies.com
Phone: +1-888-996-8983
Website: www.mediplies.com