Order Information

Order Confirmation and Shipment Process

Immediate Order Confirmation

As soon as you place your order, you will receive an order confirmation email. This indicates that we have successfully received your order and pre-authorized your credit card for the purchase. Upon receiving your order, we promptly contact our suppliers to confirm stock availability for immediate shipment. If your item is on backorder or unavailable, we will cancel the pre-authorization and notify you via email. For items available for immediate shipment (within 5 business days), we will process the charges and prepare your order for shipment.

Fast Order Shipment

Once your order is confirmed to be in stock and we process the charges to your credit card, your order will be shipped within five business days from the date of purchase. We will provide you with tracking information within 24 hours of your order leaving our warehouse, sent to the email address you provided during checkout. If you do not receive tracking information within six business days, please contact us at info@mediplies.com.

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