Post-delivery support

Returns & Claims

Something wrong with your order? Start a return or damage claim below and a Mediplies specialist will make it right.

assignment_returnStart a return or claim

Order number * Email on order * Contact name Reason *

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Item(s) & details *

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Have photos of the damage?

Submit this form first — then reply to your confirmation email with clear photos of the packaging and affected items (JPG/PNG/PDF). Photos speed up approval.

policyReturns policy

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30-day window

Unopened, resalable items may be returned within 30 days of delivery.
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Damaged on arrival

Report freight or packaging damage within 48 hours with photos — we replace or refund.
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Sealed & sterile goods

For safety, opened sterile or single-use items can't be returned unless defective.
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Refunds

Approved refunds are issued to the original payment method or as account credit.

Already filed a claim?

Check the status of an existing return or claim — reference your order number.

manage_search Check claim status

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Need help?

888-996-8983

Mon–Fri, 9am–6pm ET